Sendbird

### Adequate customer service isn’t enough.

Today, it’s judged by how personal, proactive, and seamless it feels.

That’s the new bar—and most brands aren’t meeting it.

🛒 Customers expect concierge-level service across every channel, without the wait, repetition, or handoff friction.

📉 But even with more tools, loyalty is slipping through fragmented journeys and average support.

🤖 AI agents are changing that. The best don’t just automate. They guide. They personalize. They anticipate.

Join **Charles Studt**, CMO of Sendbird, and **Blair Pleasant**, President and Principal Analyst at COMMfusion, for a 30-minute conversation on what great retail CX looks like now and how to get there.

✅ What leading retailers are doing to win in 2025 and beyond

✅ How AI agents are lifting retention, revenue, and ROI

✅ Real use cases, not theory, including a live demo of Sendbird’s AI Agent across the full customer journey

✅ Practical steps you can take today to stay ahead

🎤 **Live Q\&A with Blair Pleasant, where you can ask your toughest questions**

If you’re serious about CX, this is one you don’t want to miss.

## 👉 **Save your seat for Oct 16**
