Retail Reinvented: The Rise of AI Agents in Customer Experience
Sendbird
46:30
Adequate customer service isn’t enough.
Today, it’s judged by how personal, proactive, and seamless it feels.
That’s the new bar—and most brands aren’t meeting it.
🛒 Customers expect concierge-level service across every channel, without the wait, repetition, or handoff friction.
📉 But even with more tools, loyalty is slipping through fragmented journeys and average support.
🤖 AI agents are changing that. The best don’t just automate. They guide. They personalize. They anticipate.
Join Charles Studt, CMO of Sendbird, and Blair Pleasant, President and Principal Analyst at COMMfusion, for a 30-minute conversation on what great retail CX looks like now and how to get there.
✅ What leading retailers are doing to win in 2025 and beyond
✅ How AI agents are lifting retention, revenue, and ROI
✅ Real use cases, not theory, including a live demo of Sendbird’s AI Agent across the full customer journey
✅ Practical steps you can take today to stay ahead
🎤 Live Q&A with Blair Pleasant, where you can ask your toughest questions
If you’re serious about CX, this is one you don’t want to miss.
👉 Save your seat for Oct 16
Speakers
Charles Studt
CMO @ Sendbird
Charles Studt is currently the Chief Marketing Officer of Sendbird, an AI agent platform for customer service, and he brings over 20 years of experience in scaling high-growth companies and building technology brands.
In his role at Sendbird, Charles is responsible for leading the company's global marketing strategy and driving the adoption of its agentic AI platform. His mission is to highlight the human element in customer experience, using AI to create more predictive, persistent, and proactive customer support.
Before joining Sendbird, Charles held executive marketing roles at Qualtrics, where he led growth for their Customer Experience platform, cementing it as the leading CX solution for global brands.
Blair Pleasant
President & Principal Analyst @ COMMfusion LLC
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co- founder of BCStrategies. As an independent industry analyst with over 30 years of experience, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically.
Her primary focus areas are Contact Center, Customer Experience, Unified Communications and Collaboration, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more.
Named one of the top 50 CX Influencers in 2024, she is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving CX and UCC markets. Blair’s blogs and articles can be found on www.bcstrategies.com and nojitter.com.
Retail Reinvented: The Rise of AI Agents in Customer Experience
46:30