Sendbird

### Adequate customer service isn’t enough.

Today, it’s judged by how personal, proactive, and seamless it feels.

That’s the new bar—and most brands aren’t meeting it.

🛒 Customers expect concierge-level service across every channel, without the wait, repetition, or handoff friction.

📉 But even with more tools, loyalty is slipping through fragmented journeys and average support.

🤖 AI agents are changing that. The best don’t just automate. They guide. They personalize. They anticipate.

Join **Charles Studt**, CMO of Sendbird, and **Blair Pleasant**, President and Principal Analyst at COMMfusion, for a 30-minute conversation on what great retail CX looks like now and how to get there.

✅ What leading retailers are doing to win in 2025 and beyond

✅ How AI agents are lifting retention, revenue, and ROI

✅ Real use cases, not theory, including a live demo of Sendbird’s AI Agent across the full customer journey

✅ Practical steps you can take today to stay ahead

🎤 **Live Q\&A with Blair Pleasant, where you can ask your toughest questions**

If you’re serious about CX, this is one you don’t want to miss.

## 👉 **Save your seat for Oct 16**


Retail Reinvented: The Rise of AI Agents in Customer Experience

AI agents all promise faster support, lower costs, and happier customers. Sound familiar? Most of them sound exactly the same.

This session is designed to help you cut through the noise. It will provide a clear framework for evaluating AI agents, spotting red flags, and making a decision you can trust.

Join Shailesh Nalawadi, Head of Product at Sendbird, for a practical overview of what modern AI agents can actually do, how to think about implementation, and what separates real solutions from hype. You’ll know what questions every CX leader should ask before committing to a vendor, along with a live look at how Sendbird’s platform handles accuracy, testing, and rollout.

While you’re still comparing options, your competitors are already deploying and moving ahead.

Our findings reveal that **69% of support leaders** have strategic plans to increase their investments in AI technology over the next 12 months.

In this 45-minute session, you’ll learn:

*   What AI agents are capable of today, and where most fall short
*   How to evaluate vendors and cut through similar-sounding promises
*   How to unlock the full potential of an enterprise-ready, trustworthy AI agent, from initial implementation to its ultimate value.
*   What to look for in a testing environment before going live
*   A live example of Sendbird’s AI Agent and how it fits into real support workflows
*   Answers to your top questions during a live Q\&A

This session is for CX leaders who want practical answers, not buzzwords. Reserve your seat and walk away with clarity and confidence in choosing the AI agent that's right for you.


Retail Reinvented: The Rise of AI Agents in Customer Experience

Sendbird Presents: AI Clarity in a Noisy Market