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Exclusive Webinar — WhatsApp 2026: The Full-Funnel Channel Powering Acquisition, Support & Loyalty

Alcmeon & Simio

44:51

WhatsApp has become one of the most powerful business channels today. From customer acquisition and conversion to retention and customer support, leading brands are increasingly placing WhatsApp at the heart of their customer engagement strategy.

In 2026, the most successful companies are those that activate multiple WhatsApp use cases in a seamless and coordinated way, with one clear objective: generating measurable business impact and ROI.

Join this exclusive webinar to discover how to turn WhatsApp into a true growth engine through key industry insights, real-world examples, and an inspiring customer success story.

We're delighted to welcome Edwige Legrand, WhatsApp Marketing Project Manager at Air France, as our special guest speaker.

Recognized as one of the most advanced travel brands leveraging WhatsApp today, Air France has successfully established the platform as both a key customer engagement channel and a powerful marketing tool throughout the customer journey. Edwige will share exclusive insights into Air France's approach, key learnings, and best practices.

The webinar will also feature an in-depth look at Carrefour's WhatsApp strategy, one of the most compelling examples of full-funnel WhatsApp adoption. From customer service and order tracking to Click & Collect, personalized promotions, and financial services, Carrefour demonstrates how WhatsApp can be deployed across the entire customer lifecycle to create seamless customer experiences and drive measurable business outcomes.

Agenda

Key WhatsApp trends and statistics for 2026
Proven WhatsApp use cases from the retail, banking and travel industries that deliver measurable ROI
Customer spotlight: How Air France has made WhatsApp a key customer engagement and marketing channel
How to get started, scale effectively, and measure performance
Live Q&A session