Will Your Claims Operation Break, Stall, or Scale as Volume & Complexity Rise?
30
5:00 PM - 5:45 PM
Moving from AI pilot to production-scale decision intelligence.
Claims AI pilots are now common across insurance. More than 67% of carriers, MGAs, and TPAs have an AI pilot in flight — but fewer than 7% reach production scale, according to Boston Consulting Group. The gap between those two numbers is what this webinar is about.
Most claims leaders already understand the potential of AI. The harder question is whether the operation is equipped to scale it.
When claims volume rises, complexity spikes, or experienced adjusters are stretched, does your operation break, stall, or scale? That question matters most in lines of business exposed to surge events, faced with rising complexity, or ambitious growth targets.
Join Sprout.ai live on June 30 as we reveal the Claims Decision Intelligence Maturity Curve. See where your claims operation sits on the curve — and what it takes to move from AI pilot to production-scale decision intelligence.
In this webinar, we’ll explore:
- The five stages of Claims Decision Intelligence Maturity
- Why claims AI pilots typically stall before production
- What separates workflow automation from true AI-assisted decisioning
- How AI can improve consistency, speed, policy grounding, and adjuster confidence
- What operational foundations are needed to scale AI under volume and complexity pressure.
Why this matters now
Claims is one of the most important financial levers a carrier, MGA, or TPA can control.
The pressure is familiar: loss ratio strain, reserve and indemnity accuracy, talent constraints, and board-level expectations that AI should now deliver measurable margin impact. When promising AI pilots fail to deliver production-scale value, the result is approved budget without measurable ROI — and decision inconsistency that continues to show up later in LAE, leakage, and combined ratio performance.
This session will show how claims decision intelligence can help organizations move toward high-quality, cost-effective, compliant claims outcomes that improve margin.
Who should attend
This webinar is designed for insurance leaders involved in claims transformation, including:
- Chief Claims Officers
- Claims operations leaders
- Claims transformation and innovation leaders
- Insurance technology and digital leaders
- CEOs, CFOs, COOs and CTOs at carriers, MGAs and TPAs
- Leaders responsible for claims automation, AI, operational performance, or claims profitability
Speakers
Roi Amir
CEO, Sprout.ai
Roi Amir joined Sprout.ai in January 2022 as CEO, bringing with him over 25 years of experience in the software industry. Before Sprout.ai, he served as Head of Engineering at Tractable, where he played a key role in the company’s journey to Unicorn status.
Earlier in his career, Roi worked with leading insurers including Tokio Marine and GEICO and, since joining Sprout.ai, has partnered with many global brands including MetLife, AXA, Scottish Widows (part of Lloyd’s Banking Group), and AdvanceCare (part of Generali Group).
Ian Thompson
Global Insurance & Claims Expert, IMT Advisory Ltd. & former Group Chief Claims Officer (Zurich)
Ian Thompson is CEO and Founder of IMT Advisory Limited. He is a senior executive with a 30 year track-record of succss in leading cultural and organisational change to address business challenges in complex and diverse global insurance companies.
An expert in claims management, digital transformation, and data-driven innovation, Ian previously served as Group Chief Claims Officer at Zurich, where he led 8,500 people across 200 territories and oversaw 7.5 million claims annually. Before that, he held senior roles at RSA, where he was instrumental in driving strategic and operational success. In 2024, Ian became founding advisor of the Sprout.ai Growth Advisory Board (GAB).
Charlie Hobbs
Director, North America
Charlie Hobbs is Director of North America at Sprout.ai, where he helps insurers explore how AI can improve the speed, consistency, and scalability of claims decision-making. He brings over a decade of experience scaling software businesses across the US and UK, with a focus on enterprise partnerships and highly regulated industries including financial services and insurance.
In his role, Charlie works closely with claims, operations, and technology leaders to identify where AI-powered automation can deliver practical operational value. As moderator, he will lead the discussion on the Claims Decision Intelligence Maturity Curve — exploring why many AI initiatives stall between pilot and production, how claims operations respond as volume and complexity increase, and what it takes to build operating models that flex rather than fracture.
Replays
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5:00 PM - 5:45 PM