Boost Loyalty, Cut Costs & Win in 2026: The Tech-Driven Future of UK Hospitality
16
4:00 PM - 5:00 PM
In an increasingly pressured UK hospitality landscape, operators across pubs, restaurants, hotels, and venues must find smarter, technology led ways to protect margin, drive loyalty, and deliver great guest experiences without adding operational complexity. This webinar explores how connected systems, automation, and data driven insight can help hospitality businesses reduce friction, increase repeat revenue, and operate more efficiently in 2026.
Join us for a practical, insight packed 30 minute session where we will break down the key challenges facing hospitality leaders today, highlight how leading operators are simplifying fragmented tech stacks, and share real world strategies for turning everyday guest interactions into long term value. Whether you are focused on cutting costs, improving loyalty, or gaining clearer commercial control, this session will give you actionable ideas you can apply immediately.
Why Attend
Understand where operational friction and margin leakage typically occur in modern hospitality businesses
Learn how connected technology can improve guest experience and reduce cost to serve
Explore practical ways to drive repeat visits and loyalty without increasing marketing spend
Gain insight into how data led decision making improves forecasting, staffing, and performance
Stay ahead of the operational and technology trends shaping hospitality in 2026
Who Should Attend
Hospitality Owners & Board-Level Leaders
Founders, owners, and board members responsible for protecting margin, steering long-term strategy, and ensuring technology investments deliver real commercial return.
Chief Operating Officers & Operations Directors
Leaders accountable for day-to-day performance across sites — balancing service quality, labour efficiency, standardisation, and scale under increasing cost pressure.
Chief Financial Officers & Finance Leaders
Executives focused on cost control, unit economics, forecasting, and ROI — particularly where fragmented systems create reconciliation issues and obscure true performance.
Chief Commercial Officers, CROs & Revenue Leaders
Those responsible for driving repeat revenue, improving lifetime value, and aligning pricing, promotions, and performance across channels and locations.
Chief Marketing Officers & Loyalty Leaders
Senior marketers tasked with turning guest data into measurable loyalty and repeat visits — without inflating acquisition costs or adding operational burden.
Chief Digital, Technology & Transformation Leaders
CIOs, CTOs, Heads of Digital, and Transformation Directors overseeing system integration, platform choices, and modernisation programmes that must now prove their value.
General Managers & Managing Directors (Multi-Site Groups)
Senior leaders accountable for aligning operations, finance, marketing, and technology into a single operating rhythm that scales cleanly across the estate.
Anyone Accountable for Efficiency, Guest Experience & Profitability
Executives who own outcomes — not just initiatives — and need technology to function as an operating advantage, not another layer of complexity.
Format
Duration: 30 minutes
Host: me&u and RevOps Automated
Reserve Your Spot
Secure your place and learn how technology can become a practical lever for efficiency, loyalty, and sustainable growth.
Register now and take a confident step toward running a smarter, more resilient hospitality operation in 2026.
Speakers
Josh Smith
CSO @ me&u
Susan Zwinkles
UK GM @ me&u
Stewart Moss
Managing Director.
Senior executive with 20+ years of driving commercial growth and operational excellence across hospitality, SaaS, and experience-led businesses. Renowned for scaling high-growth organisations, revitalising underperforming teams, and translating strategic ambition into measurable results.
16
4:00 PM - 5:00 PM