The ServiceNow AI Control Tower Roundtable

Everyone has heard about AI Control Tower, yet not many have it running against live AI in their instance.

This roundtable is for both groups. A few ServiceNow teams who have it configured talk through what they connected, what the dashboard told them, and what they built on top of it. Everyone else comes to listen, ask questions, and work out whether it's worth the setup.

What we'll cover

• The first connection: which tool teams onboarded first, and what the dashboard reported once it was live
• The metrics teams trust: token consumption, agent units, transactions, and risk and compliance ratings
• What teams built on top: playbooks, flows, usage thresholds, and scheduled freeze periods

Format

Jose Luis Camacho Estrada opens with a 10-minute walkthrough of AI Control Tower as it ships, so everyone starts from the same picture. Practitioners take the next 30 minutes to share their own setups. Then we take questions read out from chat.

Want to be on the panel?

Tell us on the registration form if you're running AI Control Tower in your own instance and open to sharing your setup. We'll reach out to build the lineup.

Built for ServiceNow platform owners, developers, and analysts working in their own instance. Hosted by Echelon.

Can't make it? Register anyway and we'll send you the recording.