Make AI work for you: Copilot agents
11
10:00 AM - 11:00 AM
Discover how Copilot Agents can transform the way your organisation automates work, scales knowledge, and delivers intelligent customer and employee experiences.
Microsoft Copilot Agents represent the next evolution in AI‑powered productivity—moving beyond simple prompts to fully automated, context‑aware agents that can carry out tasks, follow workflows, and make decisions using your organisation’s data and systems.
In this session, you’ll learn:
What Copilot Agents Are
A clear introduction to how Agents differ from standard Copilot capabilities, what they can do, and where they can deliver immediate value.
How They Work in Real Scenarios
We’ll walk through practical business use cases—such as customer service automation, internal process streamlining, and personalised employee support.
Building & Deploying Your First Agent
An overview of creating agents with Copilot Studio, including triggers, actions, data connectors, guardrails, and governance.
Security, Safety & Responsible Use
Best practices for ensuring that your agents operate securely, follow organisational policies, and maintain data compliance.
Getting Started: From Idea to Implementation
Guidance on identifying high‑impact opportunities and defining your first agent use case.
Who Should Attend?
Business leaders, IT managers, digital transformation teams, and anyone curious about leveraging AI agents to improve efficiency and scale operations.
Why This Matters Now
Customers and employees expect faster, smarter, more automated experiences. Copilot Agents allow organisations to meet those expectations—securely, responsibly, and with minimal development effort.
Speakers
Peter McLeavery
Solutions Architect
Andy Roberts
Learning & Development Consultant, Illuminate Learning Ltd
Andy is a highly experienced Learning and Development Consultant with a strong track record in sales and technical enablement, onboarding design, and customer training across the Microsoft and VMware ecosystems. At Illuminate Learning, he focuses on helping partners and customers adopt Microsoft 365 Copilot through hands-on, outcome-led sessions that build confidence and deliver results. With over 18 years in the IT industry, Andy has designed and delivered enablement programmes across EMEA for customers in sectors ranging from enterprise IT to government and healthcare. His background includes leading education services at VMware and delivering technical onboarding for SaaS platforms, where he consistently earned praise for clarity, empathy, and deep product knowledge. Andy is Microsoft 365 Certified, PRINCE2 Foundation qualified, and holds multiple VMware certifications. He is known for creating engaging and supportive learning environments that empower learners to take full advantage of the tools at their fingertips.
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11
10:00 AM - 11:00 AM