OTTESU

How to structure the team so that you get out of firefighting, and back to running the agency.

You built a senior team so you could step back. Yet you're still pulled into client problems, people problems, and the day-to-day admin you thought you'd left behind, with no time for the work only you can do.

When an agency hits this ceiling, it's rarely because the work isn't good. It's because the structure underneath the founder is broken. We promote our best doers to hold onto them, without ever equipping them to lead. So the middle hollows out, good people burn out and leave, juniors are left without guidance, and the work flows back up to the person with the least time to absorb it.

In this session, Sam Wood (OTTESU) and Mai Aristoteli (School of Agency) work through why this happens, the real causes behind it, and a practical way to redesign roles and responsibilities so your senior team can actually run the agency, without hiring another layer or restructuring from scratch.

You'll leave with a clear, sequenced approach you can start next Monday.
