The DPO Centre

Data Subject Access Requests (DSARs) in the Healthcare sector present unique challenges due to the sensitive nature of patient information. Responding to these requests requires not only an understanding of regulatory requirements but also a strategic approach to safeguarding personal data.

Join our specialist DPO, Dom Newton, and industry experts as they discuss the complexities of handling DSARs in Healthcare. From their many years of experience, you’ll gain insights into some of the practical strategies you can apply to reduce risk, ensure compliance with data protection laws, and protect patient data throughout the entire DSAR response process.

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###### If you register to watch this webinar, your information will be used for the purpose of organising and communicating information about The DPO Centre Privacy Puzzle webinar series, which includes all the information provided in the registration sign-up form. We will also occasionally contact you about services and content that we feel are both relevant and of interest to you. 

###### *You can view The DPO Centre's Privacy notice *[*here*](https://www.dpocentre.com/privacy-notice/)*.*


STRICTLY CONFIDENTIAL: Reducing risk in health & social care DSAR responses

With the increasing use of informal messaging platforms like Slack, Teams and WhatsApp for business communication, organisations are facing new challenges in responding to Data Subject Access Requests (DSARs). The unstructured nature of these platforms makes it difficult to track, retrieve, and manage the necessary data for DSAR compliance. 

In the second webinar in our DSAR Privacy Puzzle Global Webinar series, Caroline Burgess, Data Protection Support Officer and DSAR specialist, discusses how to overcome these challenges.

Joined by industry insiders, they’ll explore some of the tools, techniques, and best practices that can help you tackle the unique hurdles of handling DSARs across chat-based communication channels. 

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###### If you register to watch this webinar, your information will be used for the purpose of organising and communicating information about The DPO Centre Privacy Puzzle webinar series, which includes all the information provided in the registration sign-up form. We will also occasionally contact you about services and content that we feel are both relevant and of interest to you. 

###### *You can view The DPO Centre's Privacy notice *[*here*](https://www.dpocentre.com/privacy-notice/)*.*


DSARS IN THE CHATROOM: Finding data across informal messaging channels 

To kick-off our Privacy Puzzle DSAR webinar mini-series, The DPO Centre’s Matt Spall is joined by Angie Crush - Head of Employment Law

at Omny Law to discuss the changes introduced by the UK’s Data Use and Access Act 2025 (DUAA) and how your organisation might be affected. 

If your team already follows best practice for Data Subject Access Requests (DSARs), your processes may not need a complete overhaul. But you need to be aware of some important updates, including: 

*   Searches must be reasonable and proportionate 
*   Legal exemptions must be clearly explained to individuals 
*   Individuals can now challenge exemption decision via the ICO 

Whether you’re designing a new DSAR process or fine-tuning for DUAA updates, this session will help you remain compliant and avoid the common pitfalls that lead to delays and complaints. 

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###### If you register to watch this webinar, your information will be used for the purpose of organising and communicating information about The DPO Centre Privacy Puzzle webinar series, which includes all the information provided in the registration sign-up form. We will also occasionally contact you about services and content that we feel are both relevant and of interest to you. 

###### *You can view The DPO Centre's Privacy notice *[*here*](https://www.dpocentre.com/privacy-notice/)*.*


THE DATA CHASE: DSAR compliance under the UK’s new data law 

I sistemi CRM sono strumenti fondamentali per massimizzare l’efficienza dei team di marketing e vendita. Tuttavia, gestire i dati dei sistemi CRM nel rispetto dei requisiti normativi del GDPR può risultare complesso. Conservare i dati troppo a lungo espone a rischi di non conformità, mentre eliminarli troppo presto significa perdere informazioni preziose. Gli esperti di protezione dei dati di The DPO Centre, insieme ad altri professionisti del settore, condivideranno soluzioni pratiche per bilanciare conformità normativa e sviluppo commerciale. Questa sessione è rilevante per responsabili della gestione dei dati nei software CRM.


TROPPO PRESTO O TROPPO TARDI? Conservazione dei dati nei CRM e conformità GDPR

The secondary use of health data is becoming one of the biggest drivers of innovation across clinical research. But as AI technology advances and EU and UK regulations evolve, CROs and sponsors need to think ahead about how trial data might be used, or reused, in the future. 

Join session moderator Ben Seretny, COO at The DPO Centre, alongside Lawrence Carter, DPO and Life Sciences Sector Lead, and Pippa Scotcher, DPO, for a forward-looking discussion on how AI and diverging governance frameworks are likely to impact the future of secondary data use and informed consent in clinical trials. 

You’ll learn: 

*   How EU and UK regulatory reforms are reshaping secondary use of data 
*   The growing role of AI in expanding the value and risk of health data reuse 
*   What this means for informed consent and site-level secondary data use 
*   Practical steps CROs and sponsors can take to prepare for evolving governance and ethical requirements 

This session will close with an open Q\&A discussion, with practical insights on how to stay compliant, future-ready and confident as AI redefines the boundaries of research data. 
