UserGuiding is an all-in-one product adoption platform designed to elevate user onboarding and support within your application. 

It helps businesses create engaging Product Tours and interactive Onboarding Checklists that guide users through key features and tasks. With tools like Tooltips, Hotspots, and Announcement Modals, UserGuiding delivers contextual help and updates directly within the app. 

You can integrate a seamless Resource Center and Knowledge Base, offering users quick access to helpful information. The platform also supports Segmentation for personalized guidance, Analytics to track user interactions, and In-App Surveys and NPS Surveys to gather feedback. 

Customizable options ensure the support experience is tailored to fit your app’s style and user needs, making self-served help both easy and enjoyable.

Visit www.userguiding.com to learn more!

UserGuiding

A Caju e o Educbank estão remodelando o ambiente das fintechs com um onboarding mais inteligente e experiências de usuário perfeitas. Ambas as empresas têm usado a UserGuiding para simplificar a adoção, capacitar os clientes e ampliar o suporte.

Nesta sessão, descobriremos como tudo isso aconteceu.

O que veremos:

👉 Por que fintechs como Caju e Educbank escolheram a UserGuiding

👉 Como elas estão usando guias, hotspots e bases de conhecimento para impulsionar a adoção

👉 Práticas recomendadas e dicas para o seu próprio produto

🎤 **Palestrantes**

*   Mylla Gomes - Product Marketing Manager @Caju
*   Elivelton Pontes - Growth Analyst
*   Jessica Rosa - Product Marketing @Educbank
*   Gabriel Valandro - Onboarding Specialist @UserGuiding

📌 **Quando?**

29 de outubro (quarta-feira)

16h (horário de Brasília)


Impulsionando a adoção em Fintechs brasileiras com a UserGuiding

Self-service support is your business's new lifeline.

It not only lightens the load on customer support but also helps with adoption.

That’s why we built the **AI Assistant**—to help you reduce ticket volume, boost adoption, and give your users a seamless in-app experience.

Here’s what to expect:

👉 Why we built the AI Assistant and what it’s designed to do

👉 The best way to set it up for seamless self-serve support

👉 How it fits with the rest of UserGuiding’s tools to boost adoption

👉 Real examples of how the UserGuiding team uses it every day

**🎤 Speaker**

Alican Bektas – Head of Product @UserGuiding

**📌 When?**

Thursday, October 23rd, 2025

4:00 PM GMT+3


 How to Use UserGuiding’s AI Assistant for Seamless Support and Adoption

Estamos chegando no final do ano, o que significa que é a hora de dar o último gás nas campanhas de 2025. 🚀

Esta é a sua chance de elaborar anúncios para seu site, conquistar os usuários certos e maximizar seu impacto antes de virar o ano.

Neste workshop de 45 minutos, o **Gabriel Valandro**, nosso especialista em onboarding no Brasil, mostrará na prática como preparar e executar campanhas de fim de ano para seus produtos e serviços usando a **UserGuiding**.

**O que esperar:**

👉 Práticas recomendadas para **segmentar os usuários** e direcionar a sua mensagem.

👉 Como **criar anúncios no seu site** usando banners, CTAs, a central de recursos e a página de atualizações do produto.

👉 Maneiras de **avaliar o sucesso** e melhorar as campanhas futuras com base em dados.

O objetivo é fornecer uma estrutura clara para que você possa executar campanhas de fim de ano bem posicionadas, relevantes e focadas no usuário.


Como preparar as campanhas de fim de ano com a UserGuiding

When was the last time you used a product to its full capacity?

Don't know? Well, Cyncly does.

They have used **over 100 UserGuiding guides**, over 10 hotspots and checklists, a knowledge base with over 30 articles, and more.

And if you've been looking for some info, they have more than enough.

Here's what to expect:

👉 How Cyncly found and decided UserGuiding was **the right fit**

👉 Their **use case** & how they started using so many UX elements

👉 **Pro tips, best practices & example elements** from their product

**🎤 Speakers**

Joud Ghazal - Growth marketing @UserGuiding

Daniel Hoult - Director of Documentation & Translation @Cyncly

Baljeet Sandhu - Product Documentation Specialist @Cyncly

**📌 When?**

Wednesday, September 24th

4:00 PM GMT+1

**Who is this webinar for?**

Product, customer success, marketing, and support people interested in best practices of using UserGuiding to its full capacity.


100+ Guides That Power Cyncly’s User Adoption

We’re almost at the end of the year, which means it’s the perfect time to get your campaigns ready.

This is your chance to prepare announcements, reach the right users, and **maximize your impact** before 2026 rolls in.

In this 45-minute workshop, Joud Ghazal will walk you through how to prepare and execute end-of-year campaigns inside your product using **UserGuiding**.

**What to Expect:**

👉 Best practices for **segmenting users** and targeting messages

👉 How to **build campaign announcements** using banners, CTAs, Resource Center, and Product Updates

👉 Ways to **evaluate success** and improve future campaigns

*   Register now to get the recipe for a clear framework to run end-of-year campaigns that are timely, relevant, and user-focused.

**📌 When?**

Wednesday, November 5th

4 PM GMT+3

**🧑‍💼 Who is it for?**

Any team planning an in-app campaign during Q4 using the UserGuiding features.

We'll see you there!


How to prepare for the holiday season with UserGuiding

Speaker

Joud Ghazal

Growth Marketing @UserGuiding

Replays

Impulsionando a adoção em Fintechs brasileiras com a UserGuiding

How to Use UserGuiding’s AI Assistant for Seamless Support and Adoption