How Giant Eagle Empowers Leaders With AI Coaching
Tenor
46:09
Giant Eagle is known for a culture rooted in care, collaboration, and respect. Their next step was giving leaders at every level the confidence to bring that same care into the toughest moments: performance reviews, accountability gaps, talent conversations, and beyond.
In this webinar, Christy Fritch, Director of Learning Operations at Giant Eagle, shares how AI-powered practice through Tenor became the bridge between strong values and bold leadership.
What started as a way to rehearse difficult conversations has grown into a core part of how Giant Eagle develops leaders across stores, warehouses, and corporate offices, with talent review practice alone accounting for 60% of all simulations this year.
Christy will walk through her team's approach, the moments that surprised her, and how practice became embedded in Giant Eagle's leadership development DNA
Speakers
Christy Fritch
Director of Learning Operations, Giant Eagle
Christy Fritch is a learning and talent development leader with more than a decade of experience driving leadership development, organizational growth, and employee capability-building initiatives. She serves as Director of Learning Operations at Giant Eagle, leading enterprise learning strategies that support more than 30,000 team members. Prior to this role, she was a Director HR Business Partner, partnering with executives on talent, culture, and organizational effectiveness. Her foundation in frontline retail leadership brings a practical, business-focused perspective to developing leaders and teams.
James Cross
CEO at Tenor
James has dedicated his career to unlocking human potential with technology. He was previously Vice President of Strategy at Workday, where he worked with many of the world's largest companies on their talent and learning strategies. James has worked with the White House on skills technologies for American workers, and has written extensively on the topic. Today, James is the CEO of Tenor, the AI platform for people leader development.
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How Giant Eagle Empowers Leaders With AI Coaching
46:09