How AI Is Redefining Frontline Workforce Development
Tenor
41:28
Every great retail leader is built through practice. But with hundreds or thousands of locations, how do you give every manager the reps they need?
In this session, Foot Locker's Jennifer Baker and Tenor's James Cross explore how AI-driven role-play and coaching are transforming frontline manager development.
You'll see real examples of how leading retailers are using AI to build manager confidence, improve team performance, and deliver consistent customer experiences at scale.
Speakers
Jennifer Baker
Director of L&D at Foot Locker
Jen has spent over 15 years designing scalable learning strategies for frontline teams across retail. As Director of L&D at Foot Locker, she leads programs for 30,000+ employees, transforming onboarding and building leadership capability at scale. Through #JenInAI, Jen builds in public—sharing workflows, prompts, and playbooks that help L&D professionals design smarter, faster, more human-centered learning with AI. Today, she's reimagining how we develop people leaders with AI, creating learning experiences that are practical, scalable, and built for the way frontline work actually happens.
James Cross
CEO at Tenor
James has dedicated his career to unlocking human potential with technology. He was previously Vice President of Strategy at Workday, where he worked with many of the world's largest companies on their talent and learning strategies. James has worked with the White House on skills technologies for American workers, and has written extensively on the topic. Today, James is the CEO of Tenor, the AI platform for people leader development.
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How AI Is Redefining Frontline Workforce Development
41:28