Insurance claims policy checking 2025: Bottlenecks. Benchmarks. Breakthroughs.

Roi joined Sprout.ai in January 2022 as CEO, bringing with him over 25 years of experience in the software industry. Before Sprout.ai, he served as Head of Engineering at Tractable, where he played a key role in the company’s journey to Unicorn status.

Earlier in his career, Roi worked with leading insurers including Tokio Marine and GEICO and, since joining Sprout.ai, has partnered with many global brands including MetLife, AXA, Scottish Widows (part of Lloyd’s Banking Group), and AdvanceCare (part of Generali Group).

Ian Thompson is CEO and Founder of IMT Advisory Limited. He is a senior executive with a 30 year track-record of succss in leading cultural and organisational change to address business challenges in complex and diverse global insurance companies.

An expert in claims management, digital transformation, and data-driven innovation, Ian previously served as Group Chief Claims Officer at Zurich, where he led 8,500 people across 200 territories and oversaw 7.5 million claims annually. Before that, he held senior roles at RSA, where he was instrumental in driving strategic and operational success. In 2024, Ian became founding advisor of the Sprout.ai Growth Advisory Board (GAB).

Melissa Collett is Chief Executive Officer of Insurtech UK, the trade association representing the UK’s insurtech sector and advancing innovation across the insurance value chain. She works closely with insurers, technology providers, regulators, and policymakers to support growth, accelerate responsible adoption of emerging technologies, and strengthen the UK’s position as a global insurtech hub.

Melissa brings over 25 years of experience across insurance, legal services, consumer protection, and industry leadership. Prior to joining Insurtech UK, she served as Executive Director of Professional Standards at the Chartered Insurance Institute (CII), where she led industry-wide initiatives on professional standards and helped shape best-practice guidance on ethical and trustworthy use of technology in financial services. Earlier in her career, she practiced as an insurance attorney and held senior leadership roles at organizations including the Financial Ombudsman Service and Fairer Finance.

A recognized industry voice, Melissa advises on innovation and policy initiatives, speaks regularly at global insurance and insurtech events, and has been named to the Insurance Post Power List for her influence on the sector. She is widely regarded as a leading advocate for innovation, inclusion, and responsible technology adoption in insurance.

Nicola Cowburn is an award-winning marketing executive with over 25 years of experience in financial services technology, including FinTech, InsurTech, RegTech, and WealthTech. She has held senior leadership roles across a range of global financial and regulatory technology firms, supporting their progression from early-stage growth to established international businesses.

In February 2020, she founded Finarama Marketing, a specialist consultancy advising FinTech companies globally on strategic marketing aligned to long-term commercial objectives.

Alongside her professional work, Nicola is committed to advancing diversity and inclusion within the financial services and technology sectors.

Nicola has been included in the Innovate Finance Women in FinTech Powerlist for seven consecutive years, reflecting her sustained contribution and influence within the industry.