AI in Insurance Claims: Myths, Realities & The ExCo Gap
10
3:30 PM - 4:15 PM
AI in insurance claims is no longer experimental.
Investments in claims-related AI are increasing, budgets are approved, but confidence levels vary. AI pilots are active, but enterprise rollouts are not scaling. Executive Committees are asking tough questions. Automation is growing, but trust remains fragile.
There is a growing gap between:
• What leadership believes AI is delivering
• What handlers actually experience
• What compliance leaders need to see
• And what technology teams are building
The conversation is shifting from “Should we use AI?” to “Why isn’t AI delivering the impact we expected?”
Join this 45-minute live webinar, where we’ll reveal three of the most persistent myths shaping AI strategy in claims today – and we will unpack the realities senior leaders need to address.
If you are responsible for performance, governance, or transformation in claims, you’re likely dealing with at least one of these myths right now, as well as pushback from the ExCo, and/or pressure to deliver meaningful results.
Join us for insights into:
• Three myths that impact AI claims
• The widening gap between boardroom expectations and reality
• Practical insights you can take back to your organization immediately
This is not a technical deep dive. It is a strategic discussion about what it really takes to move from pilot to performance.
Speakers
Roi Amir
CEO, Sprout.ai
Roi joined Sprout.ai in January 2022 as CEO, bringing with him over 25 years of experience in the software industry. Before Sprout.ai, he served as Head of Engineering at Tractable, where he played a key role in the company’s journey to Unicorn status.
Earlier in his career, Roi worked with leading insurers including Tokio Marine and GEICO and, since joining Sprout.ai, has partnered with many global brands including MetLife, AXA, Scottish Widows (part of Lloyd’s Banking Group), and AdvanceCare (part of Generali Group).
Ian Thompson
Global Insurance & Claims Expert, IMT Advisory Ltd. & former Group Chief Claims Officer (Zurich)
Ian Thompson is CEO and Founder of IMT Advisory Limited. He is a senior executive with a 30 year track-record of succss in leading cultural and organisational change to address business challenges in complex and diverse global insurance companies.
An expert in claims management, digital transformation, and data-driven innovation, Ian previously served as Group Chief Claims Officer at Zurich, where he led 8,500 people across 200 territories and oversaw 7.5 million claims annually. Before that, he held senior roles at RSA, where he was instrumental in driving strategic and operational success. In 2024, Ian became founding advisor of the Sprout.ai Growth Advisory Board (GAB).
Bernie Camus
Head of AI, Sprout.ai
Bernie joined Sprout.ai as Head of AI in October 2025, bringing 18 years of experience across data, software engineering, and machine learning. He began his career designing high-performance financial and gaming architectures before moving into cloud computing, big data and AI. Bernie has led the development of models that scan luggage for threats at major European and UK airports, delivered cutting-edge defense technologies into live theatres, and partnered with Anglo American to forecast mining collapses, resulting in a measurable reduction in dangerous incidents. At Sprout.ai, Bernie leads the AI function, managing the data science team and driving research into advanced models and agentic architectures to keep Sprout.ai at the forefront of innovation.
Nicola Cowburn (Host)
FinTech / RegTech Specialist
Nicola Cowburn is an award-winning marketing executive with over 25 years of experience in financial services technology, including FinTech, InsurTech, RegTech, and WealthTech. She has held senior leadership roles across a range of global financial and regulatory technology firms, supporting their progression from early-stage growth to established international businesses.
In February 2020, she founded Finarama Marketing, a specialist consultancy advising FinTech companies globally on strategic marketing aligned to long-term commercial objectives.
Alongside her professional work, Nicola is committed to advancing diversity and inclusion within the financial services and technology sectors.
Nicola has been included in the Innovate Finance Women in FinTech Powerlist for seven consecutive years, reflecting her sustained contribution and influence within the industry.
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10
3:30 PM - 4:15 PM