Why patients hang up, and call your competitor
RevUp Dental
57:33
When patients price-shop, ask fussy questions, or never call back — most practice owners make the mistake of blaming the patient. We'll show you why difficult calls are almost always a customer service problem in disguise. Price shoppers, uninsured patients, frustrated callers — your staff thinks they're handling it. They're not.
You'll leave knowing:
- How to make a good impression online before they even call
- How to control the conversation so patients feel like you care about them
- Discovery questions to impress your patients
- The best way to answer the cost question so "cost" becomes irrelevant
- The trick to the insurance question
- Ways to charm even the fussiest patient.
Learn the exact words that turn your most difficult patient calls into bookings, and plug the revenue leak hiding in plain sight.
Speaker
Beth Welsh
Director of Call Quality & Training
For the past five years, I have led RevUp’s Call Quality Team, analyzing hundreds of thousands of real patient calls to uncover what separates high-performing practices from the rest. Today, we use those insights to train dental teams across North America, helping them master the skills, scripts, and systems needed to break into the top 10% of practices. With a unique blend of data-driven strategy and hands-on coaching, we turn everyday front desk teams into patient-booking powerhouses.
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57:33