How Top Dental Practices Prevent Cancellations
RevUp Dental
52:45
Cancellations and no-shows aren't just frustrating — they're costing your practice thousands every month. But the good news? Most of them are preventable.
Join us while we unpack the real reasons patients cancel, and walk through exactly what top-performing dental practices are doing differently.
You'll leave knowing:
- The psychology behind why patients avoid their appointments — and how to address it before it happens
- How to use reminder tools the right way, so patients actually show up
- What to say to prevent repeat offenders.
- How to write and enforce a cancellation policy that protects your practice without pushing patients away
This isn't a lecture — it's a working session. Come ready to engage!
Speaker
Beth Welsh
Director of Call Quality & Training
For the past five years, I have led RevUp’s Call Quality Team, analyzing hundreds of thousands of real patient calls to uncover what separates high-performing practices from the rest. Today, we use those insights to train dental teams across North America, helping them master the skills, scripts, and systems needed to break into the top 10% of practices. With a unique blend of data-driven strategy and hands-on coaching, we turn everyday front desk teams into patient-booking powerhouses.
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52:45