Ophelos, part of Intrum, is an AI-based platform that helps get customers debt-free and organisations paid back. To date, we've helped thousands of customers move towards a more stable future and improved business outcomes for clients across multiple industries.

Ophelos

The AI revolution is reshaping business as we know it — and legacy firms are at a crossroads. As customer expectations shift, regulation intensifies and new technologies emerge almost daily, the question is no longer *if* you should act on AI, but *how fast* you can move.

This webinar explores what it takes for large-scale enterprises to stay agile in a rapidly evolving AI landscape — and lead with confidence.

Join the conversation with Andrés Rubio, CEO and President of Intrum, and Peter Kurzwelly, Head of Operations at AI Sweden, to unpack how established organisations can become AI-first businesses, without losing the trust, scale or credibility they’ve spent decades building.

In this webinar, we’ll cover:

*   Why legacy firms risk being left behind — and how to change course
*   What leadership looks like in an AI-first world
*   How to decide between building your own AI capabilities or partnering with the right experts
*   Real-world use case: how Intrum and Ophelos are setting a new standard for credit management
*   Practical ideas to future-proof your tech, team and customer experience

Join us on 12th June 2025 (12pm GMT, 1pm CET) to learn how to transform from a traditional enterprise to an AI-enabled leader — and unlock the benefits of a tech strategy built for tomorrow.

The webinar will be in English, with real-time AI-generated subtitles available in French, Spanish, Italian, Dutch and Portuguese.


Pivot or perish: How business giants can reclaim leadership in an AI world

The ChatGPT buzz has made waves across every industry — and debt resolution is no exception. Generative AI has changed the way we connect with customers in debt, making it easier to respond quickly and empathetically, spot vulnerable customers, and get them the support they need. But what’s coming next is even more exciting.

In this webinar, we’ll take a closer look at how the emergence of “Agentic AI” is the new future for the collections industry — reshaping support for customers in debt and client collections alike.

In this webinar, hosted by Paul Chong, Co-Founder of Ophelos, we’ll cover:

*   What is Agentic AI?
*   How Agentic AI can emulate human empathy and build trust
*   The latest developments in Agentic AI for customer service, including AI Voice
*   Live demo of Ophelos Agentic AI
*   How your business get ahead of the curve with Agentic AI in 2025

Join us on March 13th, 2025 (12pm GMT, 1pm CET), to see how AI is transforming the debt resolution experience — and why it’s time to get ready for this game-changing technology.

The webinar will be in English, but real-time AI-generated subtitles will be available in your language.


Beyond ChatGPT: The Future of AI in Collections

From August, new rules kick in for general-purpose AI and by 2026, most of the EU AI Act will be fully enforced.

Tech giants like Google, Meta and OpenAI have pushed to delay it. Business leaders at Siemens and SAP say it could slow innovation and hurt Europe’s competitiveness. But the EU AI Act is charging ahead despite the industry pressure and now companies across Europe will face a few era of AI governance.

This webinar will explore whether the AI Act will safeguard progress or hold it back, and what business leaders must do today to stay compliant and prepared.


The EU AI Act: Compliance or Constraint?

Replays

Pivot or perish: How business giants can reclaim leadership in an AI world

Beyond ChatGPT: The Future of AI in Collections