Strategies for Managing Internal and External Relationships: Unlocking Trust and Communication

Are your business relationships driving results—or holding you back? In today’s fast-paced marketplace, the ability to build trust, align expectations, and communicate effectively is the difference between average performance and breakthrough success. Whether you partner with clients internally or externally, mastering the strategies of relationship management is essential for leaders and teams who want to consistently deliver value.

Join “Strategies for Managing Business Relationships: Unlocking Trust and Communication” for proven frameworks, hands-on exercises, and expert insight from Michael Wilkinson, CMF™—Founder of Leadership Strategies and a Hall of Fame master facilitator.

What You'll Learn

You’ll discover how to:

• Build and recover trust using the “5 C’s” model—Competence, Communication, Commitment, Caring, and Character.
• Spot and close the critical “Expectations Gap” that derails so many projects.
• Adapt your approach to different communication styles (including an introduction to DISC), so you always get your message heard—no matter the audience.
• Use the power of questioning to uncover client needs, avoid missed assumptions, and drive win-win outcomes.
• Manage mistakes and setbacks confidently, and turn them into opportunities that strengthen partnerships.

Who Should Attend:

Perfect for sales leaders, consultants, project managers, account managers, and anyone who works with clients or colleagues where outcomes depend on strong relationships and mutual trust.