At Gravity CX, we are passionate about helping organisations boost operational efficiency while enhancing both customer and employee experiences. Our mission is to empower businesses by creating seamless, exceptional experiences that drive engagement and foster long-term success.

We specialise in transforming the way organisations operate, ensuring that every interaction—whether with a customer or an employee—delivers value. By leveraging innovative strategies, best-in-class technologies, and years of industry expertise, we help businesses streamline their processes, improve performance, and build stronger connections.

Whether you’re looking to optimise your customer service operations, improve internal workflows, or elevate employee engagement, we partner with you to deliver tailored solutions that meet your unique needs.

At Gravity CX, we don’t just improve systems—we transform experiences, ensuring your organisation thrives in today’s competitive landscape.

Gravity CX

Support teams are expected to move faster without losing quality. Zendesk Copilot helps by handling the busy work, so agents can focus on helping customers.

In this session, we’ll show how generative AI is changing everyday support work, from understanding tickets faster to handling complex issues with less effort.

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## What we’ll cover

*   How Copilot supports agents with ticket summaries and sentiment insights
*   A live demo of key features, including suggested replies, procedures, and auto-assist
*   Real examples of teams reducing response times and admin work
*   Live Q\&A with Zendesk product experts

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## What you’ll learn

*   How to reduce **Average Handle Time (AHT)** using AI-driven summarisation.
*   Ways to maintain a **consistent brand voice** across every interaction.
*   The **roadmap** for scaling your support team without increasing headcount.


Product Deep Dive: Unlocking Efficiency with Zendesk Copilot

What we’ll cover

What you’ll learn

Speaker

Hugo Richard

Director, Gravity CX