At Gravity CX, we are passionate about helping organisations boost operational efficiency while enhancing both customer and employee experiences. Our mission is to empower businesses by creating seamless, exceptional experiences that drive engagement and foster long-term success.

We specialise in transforming the way organisations operate, ensuring that every interaction—whether with a customer or an employee—delivers value. By leveraging innovative strategies, best-in-class technologies, and years of industry expertise, we help businesses streamline their processes, improve performance, and build stronger connections.

Whether you’re looking to optimise your customer service operations, improve internal workflows, or elevate employee engagement, we partner with you to deliver tailored solutions that meet your unique needs.

At Gravity CX, we don’t just improve systems—we transform experiences, ensuring your organisation thrives in today’s competitive landscape.

Gravity CX

### **Is Zendesk Copilot actually helping your support team?**

Zendesk Copilot promises faster responses and fewer tickets — but only when it’s set up properly.

In this **live Zendesk Copilot session**, we’ll show how teams are really using AI in day-to-day support. You’ll see where Copilot adds value, where to be cautious, and how to make it genuinely useful for agents.

**What you’ll see:**

*   Live Zendesk Copilot demo with real support examples
*   How AI ticket summaries reduce handle time
*   Using sentiment insights to prioritise the right conversations
*   How CX teams cut admin work and scale without hiring

**Who should attend:**

CX & support leaders, Zendesk admins, and teams using or exploring Copilot.

👉 **Reserve your spot to see Zendesk Copilot in action.**


Zendesk Copilot in Action: How CX Teams Work Faster Without Losing Quality

AI is no longer optional in customer experience, but using it poorly can create more problems than it solves.

In this live session, we’ll walk through how CX teams are actually using AI today, what’s working, what isn’t, and how to apply it without damaging customer trust or overwhelming your support teams.

This session is designed for *CX, Support, and Operations leaders* who want practical guidance, not theory.

***

## What we’ll cover

*   The current state of customer experience and why AI has become essential
*   How AI is used for **deflection**, including bots across chat, email, and messaging
*   How AI drives **agent efficiency** through ticket summaries, response drafts, workflows, and insights
*   Real lessons from teams already using AI: what works and what doesn’t
*   Examples of tools and platforms supporting modern CX strategies
*   Live Q\&A to discuss your specific CX challenges

***

## What you’ll learn

*   How to reduce support volume without hurting the customer experience
*   How AI helps agents resolve issues faster with less manual work
*   How to introduce AI in CX without breaking trust
*   How leading teams think about AI as part of their long-term CX strategy

👉 **Join CX Leaders Live | Free Webinar**

📅 *Live session with real examples and practical takeaways*


Live Webinar: AI Strategies Transforming Customer Experience

### When Zendesk scales… so does the chaos.

More approvals. More governance. More complex workflows. And suddenly, native tools are just not enough.

Join **Gravity CX** and **SweetHawk** for a high-impact session on how to level up Zendesk for IT and Employee Services, adding structure, control, and visibility *without* adding friction.

### What you’ll see:

*   When Zendesk needs more structure
*   How SweetHawk enhances workflows seamlessly
*   Live demos: HR requests, IT access/change approvals, governance in action

Built for IT leaders, Support Ops, Employee Services teams, and Zendesk admins managing complex environments.

👉 Save your seat.


Expand Zendesk with SweetHawk: IT & Employee Service Wins in Action

When Zendesk scales… so does the chaos.

What you’ll see:

Speakers

Hugo Richard

Head of Growth, Gravity CX

Peter Godden

Co-Founder, SweetHawk

Replays

Zendesk Copilot in Action: How CX Teams Work Faster Without Losing Quality

Live Webinar: AI Strategies Transforming Customer Experience