Smarter Collections: Unlocking VRPs for Better Outcomes and Customer Experience

Rigid repayment schedules, failed direct debits, and reactive outreach are no longer delivering the outcomes customers or organisations need. As expectations around flexibility, transparency, and customer experience continue to rise, many collections teams are rethinking how repayments should work in a real-time world.

Chaired by James Hill, this session explores how Open Banking Variable Recurring Payments (VRPs) are helping organisations modernise collections strategies.

Lawrence Byers and Simon Pritchard will unpack why traditional payment methods are creating friction, how VRPs work in practice, and where forward-thinking organisations are already using them to improve recovery rates, reduce operational overhead, and deliver better customer outcomes.

We’ll explore how real-time payment visibility, flexible repayment arrangements, and smarter engagement strategies can help collections teams move from reactive recovery to more adaptive, customer-centric journeys.

What you’ll learn:

• Why traditional payment methods no longer meet modern expectations.
• How VRPs provide more flexibility and speed than legacy systems.
• Ways to reduce failed collections using real-time fund verification.
• How to integrate VRPs easily without a total infrastructure overhaul.
• The high-impact trends for VRPs over the next two years.