A live conversation for agency and consultancy leaders shaping how people and AI agents work together across delivery, operations, and business models. With perspectives from both organizational design and real-world operations experts.

Overview:

Almost every professional services firm is using AI. Far fewer are turning it into a real operating advantage.

The tools are working. Output is faster. Agents are starting to take on more of the execution. But for many firms, the gains are still uneven, ungoverned, and difficult to scale.

That is because introducing AI is not a normal process change. It changes how work is produced, how expertise is applied, and how teams operate — increasingly across a mix of people and AI agents contributing to the same workflows. When AI is layered onto existing operations, it does not create transformation. It exposes what was already unclear: messy workflows, inconsistent standards, weak visibility, and leadership teams without a clear model for how agents should be used.

This conversation is about moving beyond AI as a tool, and into the practical reality of running a firm where agents are part of how work gets done.

Jani Folland brings the professional services operating lens: what he is hearing from agency and consultancy leaders as agents begin to impact staffing, pricing, delivery, and margin.

Hannah Kreiswirth brings the organizational design lens: how leaders structure roles, expectations, and culture when agents start to take on more of the work.

Wilfried Hanachowicz brings the in-the-trenches operations lens: how agents are actually being used inside teams, what creates trust, and what breaks when agent usage scales.

Together, they will explore AI transformation: what it means when agents become part of delivery, what is working, and how firms can turn usage into advantage.

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What they'll cover:

• Why agent adoption is not transformation: Why adding agents into workflows often creates variability, hidden cost, and inconsistent outcomes instead of leverage.
• The three layers of AI transformation: Tools, workflows, and organizational design — and why agents only create value when workflows are redesigned around them.
• How work is changing in practice: What happens when agents take on parts of execution, but roles, expectations, and workflows don’t adjust.
• The human layer of agent-enabled work: How firms maintain judgment, motivation, and clarity as agents become part of everyday operations.
• Trust, ethics, and provider choice: Why agent adoption depends on trust — in the tools, the providers, and how they align with team and client expectations.
• From individual agent wins to operational advantage: How firms turn isolated agent usage into consistent, repeatable ways of working across teams.
• Scaling agents without breaking the system: Why more agents do not automatically mean more capacity — and where coordination and oversight start to fail.
• Business model impact: How pricing, utilization, and value creation shift as agents change what a skilled person can produce.
• What leadership needs to consider next: How to move from scattered agent experimentation to a clear operating model for people and agents working together.

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Who this is for:

Founders, CEOs, COOs, and senior leaders at agencies and consultancies who are already experimenting with AI agents and want to understand how to turn that into a consistent, scalable way of operating.