How Many of Your "Users" Are Actually Machines?
CloudEagle.ai
22:13
A look at the fastest-growing group of "users" in your company, the ones that aren't people.
About this session
Every time you connect a tool or automate a workflow, something new logs into your systems: a service account, an API key, an AI agent that isn't a person. They pile up, nobody counts them, and most still hold access to your data long after anyone remembers creating them.
In this live session, our Customer Success team shows you where these logins come from, why your usual tools miss them, and how many are sitting in your environment right now.
What you'll walk away with
- A clear picture of the "users" that aren't people: the service accounts, API keys, and AI agents logging into your systems every day.
- Why they slip past your current tools: single sign-on, access reviews, and data-loss tools all assume a person is behind the login.
- Where the real risk sits: how one forgotten login or over-permissioned key can reach more data than an entire team.
- How to find yours: a live look at surfacing these accounts across your stack, seeing who owns each one, and what it can reach.
- Where to start: the first practical steps to get on top of them, the same way you already do for the people you offboard.
Who this is for
Security and IT leaders who want to know what is actually logging into their systems, not just which people have accounts.
If your team runs access reviews, offboarding, or audits, and has never included the logins that aren't people, this session is for you.
Speakers
Abhipriya Chakraborty
Product Marketer
Abhipriya works in product marketing at CloudEagle, where she sees her job as standing in for the customer rather than the product. What drives her is understanding what users actually need and making sure the answer they get is the clear, useful one, not the polished pitch. In this session she hosts as the audience's advocate: asking the questions you would ask, keeping the conversation grounded in what actually helps, and putting your questions to the team.
Harshal Patil
Key Account Manager
Harshal has spent 6+ years in B2B SaaS, working in the space where tools get connected and access gets granted, across Support, Product Engineering, and Customer Success. Leading implementations and Proof-of-Value engagements, he kept running into the same pattern: integrations that left service accounts behind, API keys carrying far more access than they needed, logins for people who had long since left, and machine accounts nobody actually owned. That firsthand experience managing sprawl and governance across real tech stacks is what he brings to security and identity conversations.
How Many of Your "Users" Are Actually Machines?
22:13